Returns/Exchanges
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These policies pertain to U.S. purchases only. Unwashed, unworn, or defective merchandise may be returned within 90 days of original purchase date. Merchandise returned more than 90 days after the purchase date will not be eligible for a return. Dunbar & Smith requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check. Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail check may be issued when original form of payment is unavailable for credit. A return/exchange receipt does not serve as an original receipt online. Dunbar & Smith accepts your check by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper check is accepted, and the check is returned for any reason), there will be a return fee, as permitted by State or Federal law, of $20 or more (which may include fees, collection costs, and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft. Online Refunds - Without the online invoice the customer will adhere to the return policy stated. Returning or Exchanging Items by Mail To return any Dunbar & Smith Online purchase by mail: Detach the top customer portion of the return form for your records. Circle the item(s) that you are returning or exchanging on the bottom portion of the return form and note the reason why. Indicate if you want us to credit the card used to place the order or send you a refund check. If you'd like an exchange, let us know what you want by filling in the reverse side of the return form. We will pay the costs for shipping the exchange order. Circle the name and address where we should send the check or exchange. If you want it sent to a different address, please complete the box on the reverse side of the return form. Pack and seal your return securely, in the original package if possible, and include the return form. We've provided a return label as part of the return form. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns to: Dunbar & Smith We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective. All returns, exchanges, and price adjustments must be made in the country of original purchase. Credit Card Refunds On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement. |